Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, professional credentials, and healthcare facility information.

When you use our AI transcription services, we process audio recordings and generate medical documentation. This health information is processed in accordance with HIPAA regulations and is never used for purposes other than providing our services to you.

We automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, and usage patterns. This information helps us improve our services and ensure security.

We use your personal information to provide, maintain, and improve our AI medical documentation services, including transcription, billing optimization, and clinical note generation.

We use your information to communicate with you about our services, provide customer support, and send important updates about your account or changes to our services.

We may use aggregated, de-identified information for research and development purposes to improve our AI models and services, always in compliance with healthcare privacy regulations.

We do not sell, trade, or otherwise transfer your personal or health information to third parties except as described in this policy.

We may share your information with trusted service providers who assist us in operating our services, conducting business, or serving you, provided they maintain appropriate safeguards and confidentiality agreements.

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Maddie AI, our users, or others.

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction.

All data is encrypted in transit and at rest using industry-standard encryption protocols. We maintain SOC 2 Type II certification and undergo regular security audits.

Access to your information is restricted to authorized personnel who need it to provide our services, and all staff receive regular training on privacy and security protocols.

You have the right to access, update, or delete your personal information. You can manage your account settings through our platform or contact us directly.

For health information processed under HIPAA, you have additional rights including the right to request restrictions on use and disclosure, request amendments, and receive an accounting of disclosures.

If you are located in the European Union, you have additional rights under GDPR, including the right to data portability and the right to object to processing.

Your information may be processed and stored in countries other than your own, where data protection laws may differ. We ensure appropriate safeguards are in place for international transfers.

For transfers from the European Union, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure your data remains protected.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, by email.

Your continued use of our services after any changes indicates your acceptance of the updated policy.