Terms of Service

By accessing or using Maddie AI's services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all users of the service, including healthcare professionals, medical practices, and healthcare organizations.

Maddie AI provides artificial intelligence-powered medical documentation services, including voice transcription, clinical note generation, and billing optimization tools.

Our services are designed to assist healthcare professionals in creating accurate medical documentation and optimizing billing processes.

The service is provided on a subscription basis with various plans and features available as described on our website.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must provide accurate, current, and complete information when creating your account and using our services.

You agree to use our services only for lawful purposes and in accordance with applicable healthcare regulations, including HIPAA.

You are responsible for ensuring that any patient information processed through our services is done so with appropriate consent and authorization.

You may not use our services for any illegal or unauthorized purpose or in a way that violates any applicable laws or regulations.

You may not attempt to gain unauthorized access to our systems, other user accounts, or computer networks connected to our services.

You may not use our services to transmit any harmful, threatening, obscene, or otherwise objectionable content.

You may not reverse engineer, decompile, or attempt to extract the source code of our software or AI models.

The Maddie AI service, including all software, AI models, documentation, and content, is owned by Maddie AI and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you provide to our services, including audio recordings and medical information.

By using our services, you grant us a limited license to process your content solely for the purpose of providing our services to you.

Our AI services are tools designed to assist healthcare professionals and are not intended to replace professional medical judgment or diagnosis.

While we strive for accuracy, you acknowledge that AI-generated content may contain errors and should always be reviewed by qualified healthcare professionals.

We provide our services 'as is' without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

To the maximum extent permitted by law, Maddie AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you paid us in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

You may terminate your account at any time by following the instructions on our website or contacting customer support.

We may terminate or suspend your account immediately, without prior notice, if you breach these terms or engage in prohibited activities.

Upon termination, your right to use our services will cease immediately, and we will securely delete your data in accordance with applicable data retention policies.