Acceptable Usage Policy

Maddie AI services may be used for legitimate medical documentation purposes by licensed healthcare professionals and authorized healthcare organizations.

Our services are designed for creating clinical notes, transcribing patient encounters, optimizing medical billing, and improving healthcare documentation workflows.

Educational and training purposes are permitted when conducted by accredited healthcare institutions for the benefit of medical education.

Using our services for any illegal activities or purposes that violate local, state, national, or international laws and regulations.

Processing patient information without proper authorization, consent, or legal basis under applicable healthcare privacy laws.

Attempting to circumvent, disable, or interfere with security features of our services or gain unauthorized access to our systems.

Using our services to generate false, misleading, or fraudulent medical documentation or billing information.

Sharing account credentials or allowing unauthorized individuals to access our services through your account.

All patient data processed through our services must be handled in compliance with applicable healthcare privacy regulations, including HIPAA, GDPR, and local data protection laws.

You must have appropriate legal authority and patient consent before processing any personal health information through our services.

Content uploaded to our services must not contain malicious code, viruses, or other harmful software that could damage our systems or other users' data.

You are responsible for ensuring that any audio recordings processed through our services are of sufficient quality for accurate transcription.

Healthcare professionals using our services must maintain their professional licensing and certification requirements in their jurisdiction.

AI-generated content must be reviewed and validated by qualified healthcare professionals before being used in patient care or billing.

Our services are tools to assist healthcare professionals and do not replace clinical judgment, diagnosis, or treatment decisions.

Users must follow their organization's policies and procedures regarding the use of AI tools in healthcare settings.

Users must maintain strong, unique passwords and enable multi-factor authentication when available.

Access to our services must be limited to authorized personnel who require it for legitimate business purposes.

Users must report any suspected security incidents, data breaches, or unauthorized access immediately to our security team.

Regular security training and awareness programs should be conducted for all users within healthcare organizations.

We reserve the right to monitor usage of our services to ensure compliance with this policy and applicable laws.

Violations of this usage policy may result in warnings, service restrictions, account suspension, or termination.

We may report suspected illegal activities to law enforcement authorities and cooperate with investigations as required by law.

Repeated violations or serious breaches may result in permanent account termination and legal action.